IRDAI License Number: IRDAI/INT/ISNP/2022/250

INSURANCE SELF NETWORKING PLATFORM

1. Service TAT - Health Insurance Polies

Epoch Insurance Brokers Private Limited follows the below mentioned service TATs as an ISNP according to Schedule I of the Insurance e-commerce regulations released by IRDAI on 9th March 2017 for selling online Health Insurance Policies:

The following table shows the turnaround timings for different services provided by
the company to its policyholders:
Service Criteria Maximum Turnaround Time
(TAT in Calendar Days)
Service TAT Estimate
(From the Given Date)
Written communication on
proposal OR Request for
additional requirements on
the proposal
15 days Date of receipt of the
proposal OR the date of
receipt of any other
requirement, whichever is later
Providing a copy of the
accepted proposal form
5 days Date of acceptance of
the Proposal
Refund of proposal deposit
post-cancellation of
proposal
15 days Date of case decision/date
of receipt of last necessary
document/date of receipt of
the cancellation request of
the proposal, whichever is
later
Requests for refund towards free-look cancellation,
surrender and withdrawal;
refund of proposal deposit;
refund of outstanding
proposal deposit, if any
10 days Date of receipt of a
request/last necessary
document, whichever is
later
Acknowledgement of
Grievance
5 days 5 days Date of receipt of
grievance
Resolution of grievance 30 days Date of receipt of grievance
Compliance of KYC norms KYC is not required up to
the premium payment of Rs.
50,000. However, for a
premium above Rs. 50,000,
PAN Card Number is
required
2. Service TAT - Motor, Two-Wheeler & Travel Insurance Policies

Epoch Insurance Brokers Private Limited follows the below mentioned service TATs as an ISNP according to Schedule I of the Insurance eCommerce regulations released by IRDAI on 9th March 2017 for selling online General Insurance Policies - Motor, Two-Wheeler & Travel:

The following table shows the turnaround timings for different services provided by
the company to its policyholders:
Service Criteria Maximum Turnaround Time
(TAT in Calendar Days)
Service TAT Estimate
(From the Given Date)
Written communication on
proposal OR Request for
additional requirements on
the proposal
15 days Date of receipt of the
proposal OR the date of
receipt of any other
requirement, whichever is later
Providing a copy of the
accepted proposal form
5 days Date of acceptance of
the Proposal
Refund of proposal deposit
post-cancellation of
proposal
15 days Date of case decision/date
of receipt of last necessary
document/date of receipt of
the cancellation request of
the proposal, whichever is
later
Requests for refund towards free-look cancellation,
surrender and withdrawal;
refund of proposal deposit;
refund of outstanding
proposal deposit, if any
10 days Date of receipt of a
request/last necessary
document, whichever is
later
Acknowledgement of
Grievance
5 days 5 days Date of receipt of
grievance
Resolution of grievance 30 days Date of receipt of grievance
Compliance of KYC norms KYC is not required up to
the premium payment of Rs.
50,000. However, for a
premium above Rs. 50,000,
PAN Card Number is
required
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