Immediate Action Client Should Take
Intimate the Transporter
- Make a note of the loss on the L.R./POD. Get the same signed by the driver / the deliveryman. Do not give a clean
receipt under any circumstances. All the material received has to be inspected at the time of delivery. In case the
entire consignment cannot be inspected at the time of delivery make the following note on the L.R./P.O.D. Received
subject to verification.
- Send an intimation letter to the courier/transporter informing them of the loss, as per Annexure I within 24 hrs
of the loss. Send the letter by Registered A.D. Keep a photocopy of the A.D. card and postal receipt.
- Send a recovery letter to the courier/transporter raising a claim for the loss within 24 hrs of the loss
describing the nature, its quantum and the financial implication of the loss. Send the letter by Registered A.D.
Keep a photocopy of the A.D. card and the postal receipt.
- Arrange to get the shortage/damage certificate from the courier/transporter.
Survey of the Loss
The surveyors deputed by the insurer will call upon the insured to inspect the loss.
- Please keep the following documents handy when the surveyor visits:
A. Copy of the intimation letter sent to the insurance company.
B. Invoice Copy
C. Packing List
D. GR Copy
E. Copy of FIR in case lodged. FIR will be lodged by the
transporter / courier in case of theft of goods, damage to goods due to rioting, damage to goods due to a major road accident etc.
F. Shortage / Breakage certificate, if received from the
courier / transporter.
G. Copy of the intimation letter sent to the courier /
transporter as described above and a copy of the A.D. card with postal receipt, if the original A.D. has not
returned back.
H. Copy of the recovery letter sent to the courier /
transporter and a copy of the A.D. card with postal receipt, if the original A.D. has not returned back.
- A claim form has to be filled with the description of the loss and its quantum Estimate of loss.
- The surveyor will submit his report to the insurer.
- In case any document is taken by the surveyor in original get the same acknowledged from him.
- Send all the documents mentioned above, in original, to Epoch to file the claim on the insurer.